Business Administration Apprentice

• Support the Patient Services Team with day-to-day administrative and patient-facing tasks, helping the practice provide an efficient and welcoming service.
• Assist with general administration, including filing, data entry, document preparation, scanning, correspondence and maintaining accurate records.
• Gain experience of practice workflow and how different teams work together across a GP surgery, including supporting administrative processes and responding to routine requests.
• Provide administrative support to senior managers with tasks such as preparing information, updating records, organising meetings, producing documents and assisting with projects.
• Develop confidence using practice IT systems and Microsoft Office, while learning how confidentiality and information governance apply within a healthcare setting.
• Work with colleagues across the organisation and, where appropriate, gain experience at both the Dorchester and Portesham branch sites.

The apprentice will attend college/training as required as part of the Business Administrator Level 3 Apprenticeship. Training will cover the knowledge, skills and behaviours required of a business administrator, alongside practical workplace experience. On successful completion, the apprentice will achieve the Level 3 Business Administrator Apprenticeship Standard and the associated qualification/assessment required by the training provider.

Following successful completion of the apprenticeship, the right candidate may be offered a permanent position within Prince of Wales Surgery, subject to vacancies and performance. The broad experience gained could also support progression into practice administration, patient services, business administration or wider healthcare administration roles.

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. You will be required to attend an interview and assessment at Coastland College to ensure you meet the requirements for the apprenticeship. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

Prince of Wales Surgery is an NHS GP practice serving the local community from two sites in West Dorset: Dorchester and Portesham. We provide NHS primary care services and have a multidisciplinary team covering clinical, patient services, administration, dispensary and management functions. The practice operates as one organisation across two branches and is committed to providing safe, high-quality and innovative healthcare, with patients at the heart of everything we do. This apprenticeship provides an opportunity to learn about the many non-clinical functions that support the delivery of primary care.

This is a varied and wide-ranging apprenticeship offering the opportunity to gain experience across the non-clinical side of a busy GP practice. The successful apprentice will work across Patient Services, general administration, practice workflow and support for senior management. You will gain an insight into how a healthcare organisation operates, while developing practical administration, communication, IT, organisation and customer service skills. The role would suit someone who is keen to learn, enjoys working with people, is organised and would like to build a broad range of business administration experience in a supportive team environment.

The successful candidate will demonstrate a strong understanding of confidentiality and professionalism, alongside a genuine willingness to learn and develop. They will be able to work effectively both independently and as part of a team, with a reliable and committed approach to their work. A positive attitude, strong work ethic, and enthusiasm for contributing to the organisation are essential.