The work

Internal Sales & Customer Support (Approx. 60%):

First Point of Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members
Order Processing: Accurately entering customer orders and quotes into the company’s ERP / sales system
Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior staff
Account Support: Assisting the sales team by setting up new customer accounts and maintaining clean data records
After-Sales Service: Keeping customers updated on order statuses, delivery tracking, and handling initial logistics queries

Warehouse & Logistics Operations (Approx. 40%):

Goods Inward: Assisting with receiving deliveries from suppliers, checking stock quantities against delivery notes, and reporting discrepancies
Inventory Management: Booking incoming electrical stock into the system and helping with regular stock takes and bin checks
Order Picking & Packing: Accurately picking electrical components from warehouse locations and packing them securely to ensure safe transit
Dispatch & Couriers: Preparing packages for courier collection, printing shipping labels, and maintaining a tidy dispatch area
Health & Safety: Adhering strictly to warehouse safety regulations, including manual handling guidelines

What you come out with

£18,525 a year