Customer Care Advisor Apprenticeship

With training and support, the successful candidate will learn to:

• Welcome customers and visitors to the showroom.
• Develop product knowledge and sales experience
• Confidently advise and sell health and mobility products
• Answer telephone calls confidently, take messages and handle enquiries.
• Book appointments and maintain calendars.
• Manage business emails and company inbox’s and be able to reply to customers and health professionals in a timely manner
• Refer customers to the appropriate colleagues.
• Keep the reception and showroom areas tidy and welcoming.
• Support administration, data entry and customer paperwork.
• Learn order processes including purchase and supplier orders
• Communicate sensitively with customers who have different mobility and support needs.
• Communicate and build professional relationships with suppliers.
• Learn how to use different IT platforms.

You will attend the Filton Campus of SGS College to complete your training on a block-release basis.

• Support with learning and development throughout the apprenticeship.
• Opportunities to grow within the company.

We help people live more independently through a range of health and mobility products, including walking aids, wheelchairs, scooters, seating and stairlifts. Our team takes pride in providing helpful advice, a welcoming environment and excellent customer care.