Resources Manager – Associate Project Manager Apprentice

The apprentice will coordinate the people, systems and practical projects that support Wycombe Food Hub’s daily operations. Working with managers and volunteers, regular tasks will include:

Volunteer coordination

• Plan volunteer cover at least one week ahead using Better Impact for Hub roles, food collection routes and organised events
• Manage day-to-day rota changes, fill gaps and keep volunteers and managers informed
• Coordinate volunteer onboarding, inductions, training records and access to support services
• Work with the Marketing Coordinator to turn recruitment activity into a reliable volunteer pipeline and improve volunteer retention
• You will be responsible from volunteer signup or trial-out at hub
• Liaise with organisations that provide volunteers and with direction, apply agreed safeguarding processes and escalate any concerns promptly

Project coordination and operations

• Plan and deliver small ah hoc requested operational improvement projects by defining outcomes, schedules, actions, risks and resource requirements
• Track progress, maintain project documents and provide clear updates to the line manager and relevant directors
• Coordinate Duty Manager cover and food collection staffing with the Duty Managers and Goods-In Manager
• Maintain accurate records for training, sickness, holidays, approved drivers and driving-licence checks, handling personal information confidentially
• Administer Better Impact, Epos Now, CCTV and other core systems, escalating technical issues to the IT Director or relevant supplier
• Schedule van maintenance and monitor compliance with agreed driver protocols
• Support the Duty Manager and Food Safety and Pricing Manager in resolving day-to-day operational issues
• Act as a key holder and emergency contact once appropriately trained and authorised

The apprentice will develop practical skills in project planning, stakeholder communication, resource coordination, risk and issue management, systems administration and reporting. All work must follow the Hub’s data protection, safeguarding, food-safety and health-and-safety requirements.

• On the job training delivered by the employer
• Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
• For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
• Allocation of an apprenticeship delivery coach who will carry out regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
• Identify, track and support 6 hours off the job training activities
• Quarterly formal progress review meetings, identifying learning achievements and next steps

• On successful completion, the apprentice will have practical experience in project coordination, volunteer operations, systems administration and service improvement
• This could lead to roles such as Project Coordinator, Project Support Officer, Volunteer Coordinator, Operations Coordinator or Community Services Coordinator, and with further experience to Project Manager or Operations Manager
• They could also progress to a higher-level apprenticeship or further professional qualifications in project management
• Any future employment opportunity with Wycombe Food Hub would depend on organisational needs and available funding

Full driving licence.

The role is on-site and involves regular contact with volunteers, staff and the public. It includes local driving and off-site, evening or weekend work. Key-holder and emergency-contact duties (being on a smartphone out of hours) will apply only after appropriate training and authorisation.

• Free food basket each week
• Discounts on additional artisan food, household items and clothing
• Access to community support services
• Opportunities to work on ad hoc additional paid projects
• Annual leave and workplace pension

Wycombe Food Hub is a not-for-profit Community Interest Company based in High Wycombe, established in 2020 to address food insecurity while preventing good food and other useful resources from going to waste. Working with supermarkets, wholesalers and local businesses, it collects edible surplus food and redistributes it through an open-access social supermarket, affordable food baskets, a free community fridge, and partnerships with local charities and community groups.

Alongside food redistribution, it operates Bobkins Bazaar, which sells pre-loved clothing and household items at affordable prices. Its Repair Hub currently offers PAT testing for electrical items brought in by customers. At its planned new facility, the organisation aims to expand this into a broader volunteer-supported repair service, alongside financial wellbeing, early-help services, community activities and partner-led programmes.

The organisation has an established volunteer network across food collection, driving, warehousing, retail and community activities. Its work brings together waste reduction, household affordability and community support.

We are now strengthening our people, systems, communications and fundraising capacity to support the next stage of growth, and this role will make an important contribution to that development.