Insurance Administration Apprentice

• Monitor the department email inbox daily, responding to enquiries and processing new losses and approvals.
• Answer incoming telephone calls, dealing with customer enquiries professionally and efficiently.
• Manage the customer appointment diary and communicate appointment details and updates.
• Set up new jobs on CIS and create electronic files in the Surveyor's OneDrive folder.
• Maintain accurate job records and documentation on CIS and client portals.
• Review the labour board daily with the Contracts Manager and text operatives their job details.
• Liaise with suppliers to arrange waste collections and material deliveries.
• Order materials for jobs as required.
• Assist with general administrative duties and support colleagues as required.

• Upon completion of the apprenticeship, you can progress your way up to Management level

• Previous customer service or customer-facing experience preferred, including retail, hospitality or office-based roles.
• Excellent telephone manner and confidence dealing with customers.
• Punctual, reliable and dependable, with a strong work ethic.
• Good verbal and written communication skills.
• Friendly, professional and helpful approach to customers and colleagues.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise workload.
• Good computer skills, including Microsoft Office.
• Ability to work independently and as part of a team.
• Positive attitude, willingness to learn and take on new responsibilities.

With over 30 years’ experience, Woodland Commercial Limited is a privately owned main contractor delivering residential, commercial, healthcare and education projects across London and the South. Woodland Commercial also provide specialist insurance reinstatement services, working closely with loss adjusters, surveyors and insurers to restore properties efficiently and with care.