Level 2 · IntermediateSales, marketing and procurement
Apprentice Customer service advisor / Warehouse
motor parts direct limited · Basingstoke, RG22 6NQ
Customer service practitioner (level 2)
This Branch is working at a very fast pace so requires someone who is very organised.
The role involves helping with deliveries, putting stock away, picking.
Once you have learnt the Warehouse side of the business you will be trained on the sales side and start to process orders from customers.
The work
Key responsibilities:
- To assist the branch manager to motivate customer delivery staff, and to implement excellent customer service
- To assist on sales, margin, costs and business performance, according to company requirements
- To assist branch manager with the implementation of promotional strategies and activities
- To assist the branch manager to manage cash and debtors systems in accordance with the company's procedures and policies
- To ensure all company stock is correctly and safely stored as per manufactures specifications
- To ensure all paperwork pertaining to company stock is checked and processed in line with the company procedures
- To ensure regular stock takes are carried out in line with company procedures and all anomalies reported to the branch manager
- To assist the branch manager with replenishment off shop merchandise and maintaining a clean and tidy appearance and a professional image for customers
- To assist the branch manager to manage the up keep and condition of all equipment, fixtures and fleet of the individual business unit
- To assist the branch manager to manage costs and overheads and all factors affecting the profitable performance of the business
- Liaise with and utilise support from suppliers and other partners as required
- To assist the branch manager to manage and maintain and report as necessary on all stock with extra focus on slow moving and redundant stock
- To assist the branch manager to comply with the health and safety systems and help with staff awareness according to company policy and relevant law
- You will also be asked to do Customer service as well as part of your job but this will be at a later date.You will be working towards a NVQ L2 Customer Service certificate
- You will start in the Warehouse and learn the parts and where they go
- Stock checking, Checking in stock, returns
- Before you move onto the Customer Service side
Training
- Training will be at your place of work
Training provider: PROFESSIONAL DEVELOPMENT AND TRAINING LTD
What you come out with
- Once completed the qualification there is opportunity to progress onto another course
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- Desired · GCSE English 4
- Desired · GCSE Maths 4
The employer
Motor Parts Direct is the UK’s largest independent motor factor and vehicle parts supplier, operating over 184 branches nationwide.
Workplace
- Unit 15, Moniton Estate, West Ham Lane, Basingstoke, RG22 6NQ