ITAD & Configuration Technician Apprentice (DTP Group)

Based within DTP's Leeds warehouse and configuration team, the apprentice will primarily support our growing IT Asset Disposition (ITAD) workload, while also assisting with printer/device pre-delivery configuration and wider configuration team activities.

Under supervision, you will help receive, identify, scan and record customer IT assets; carry out visual and functional checks; support approved secure data-sanitisation processes; and prepare equipment for reuse, refurbishment, recycling or onward shipment. Accurate asset records and a clear audit trail are essential because the team handles customer-owned equipment and potentially data-bearing devices.

You will also support the preparation and configuration of printers, multifunction devices and other IT hardware before delivery. This will involve working from build/configuration instructions, applying settings or firmware where required, testing equipment, diagnosing basic issues and escalating more complex faults.

The role provides varied, practical experience across IT hardware, asset lifecycle management, technical configuration, troubleshooting and operational support. You will work closely with colleagues across Operations, Configuration, Engineering and Service teams and will be expected to follow DTP's information security, data protection, health and safety, environmental and quality procedures at all times.

Duties:

• Receive, identify, scan and accurately record ITAD assets and flag any discrepancies.
• Support approved data sanitisation, validation and audit-trail processes for data-bearing equipment.
• • Carry out visual/functional checks, basic diagnostics, grading/segregation and preparation for reuse, refurbishment, recycling or onward shipment.
• Configure and test printers/MFPs and other IT equipment against build or customer specifications.
• Troubleshoot basic hardware/configuration issues, document actions and escalate where required.
• Support stock handling, staging, labelling, packing and other Configuration team workload.
• Maintain accurate records using company systems, spreadsheets and asset files.
• Follow DTP security, data protection, ISO 27001/9001, environmental/WEEE and H&S procedures.

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3.

Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

This is a permanent role with scope to build a career within DTP beyond the apprenticeship. Successful completion could lead to progression as an ITAD / Configuration Technician and, as experience develops, opportunities across configuration, end-user computing, field engineering, technical support or other IT lifecycle and service roles. DTP supports ongoing technical development and vendor training where relevant to the role.

Security-conscious and careful when handling customer equipment and data.

GCSEs (or equivalent), ideally including English and maths at Grade 4/C or above. Candidates without these grades may still be considered subject to apprenticeship eligibility and any Functional Skills requirements.

DTP Group is a Leeds-based IT solutions provider and value-added reseller delivering enterprise infrastructure, end-user computing, managed print, IT asset
disposition (ITAD) and associated managed services to public- and private-sector customers across the UK. We partner with leading technology vendors
including HP, HPE and Epson. Our Leeds HQ includes warehouse and configuration facilities supporting device preparation, lifecycle management and
secure ITAD processing. DTP operates ISO 9001 (Quality), ISO 27001 (Information Security) and ISO 14001 (Environmental) certified management systems.