Apprentice Customer Service Practitioner
AICO LTD · OSWESTRY, SY10 8NR
Customer service practitioner (level 2)
Aico is the UK’s leading fire and carbon monoxide protection company who are seeking their next customer service apprentice. The role will require the applicant to be a good communicator who will be trained to be part of the sales team. Duties include providing support to the sales office manager and undertaking general office administration.
The work
Duties include:
- Taking calls from wholesalers and clients - answering questions regarding product use, legislation - training to be provided
- Providing external and internal customers with a market-leading service
- Processing orders electronically
- Providing support to the sales office manager when required
- Undertaking general office administration such as answering the phone and dealing with enquiries
- Providing administration support e.g. sending emails to clients
- Record handling using our CRM system
- Digitising client records
- Data entry and report generation
- Working with other departments to ensure smooth transitions of customer service departments
Training
- Level 2 Customer Service Practitioner standard
Desired qualifications:
- The successful applicant should be numerate with a good grasp of the English language and will preferably have achieved grade 4 in GCSE Maths & English
Following enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor as well as a programme of training devised by the employer.
What we're looking for in you:
- Passion and enthusiasm
- A team player, with a positive attitude who will support colleagues to achieve our shared vision
- To be open and honest whilst being respectful and genuine with yourself and work colleagues, creating a trusting working environment
- You must be able to work collaboratively, sharing knowledge whilst being open-minded, learning from your mistakes, and speaking up when you need assistance
Training provider: SBC TRAINING LIMITED
What you come out with
It is hoped that the successful applicant will continue to work permanently with Aico following completion of the apprenticeship (This will be dependent upon performance throughout the duration of the apprenticeship programme).
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Excellent timekeeping
- Comfortable on the phone
Qualifications
- Essential · GCSE English 4/C
- Essential · GCSE Maths 4/C
Things to consider
This vacancy is being managed by SBC Training on behalf of Aico. By submitting your application, you are consenting to allow SBC Training and Aico to contact you in connection with your application.
The employer
Aico Ltd is a UK market leader in fire and CO detection, pioneering new technologies and offering high quality smoke and Carbon Monoxide alarms. All alarms have been designed, developed and manufactured at their factory in Shannon, Ireland ensuring that Aico alarms meet UK standards and offer a wide range of sensor types to ensure every home is protected.
Workplace
- AICO LTD, MAESBURY ROAD, OSWESTRY, SHROPSHIRE, SY10 8NR