Technology Apprentice
University College Birmingham · West Midlands, B3 1JB
Digital support technician (level 3)
In this customer-facing role, you will provide first line support to staff and students in relation to a variety of IT issues; both on campus and for those working remotely.
You will have the opportunity to gain a wide range of IT skills and experience over the course of the programme within a busy IT Department.
The work
Provide first line support by answering and accurately logging IT service requests received via phone, helpdesk tickets and email.
Implement, maintain and proactively support desktop, mobile and remote hardware and software
Install and configure computer hardware, software, printers and peripheral devices.
Investigate, diagnose and solve basic computer software and hardware faults.
Assist in projects undertaken by the department including setup, configuration, documentation, testing and training.
What you come out with
Opportunity to apply for any relevant internal vacancies
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- Essential · GCSE English 4 or above
- Essential · GCSE Maths 4 or above
Things to consider
DBS check
Medical clearance
References
The employer
University College Birmingham is a highly-respected, career-focused education and training establishment specialising in vocational courses in both the higher and further education sectors, alongside a growing portfolio of apprenticeships.
Workplace
- Summer Row, Birmingham, West Midlands, B3 1JB