Social Media/Customer Service Apprentice

• Meeting customers: Visiting properties and meeting homeowners, tenants, and clients in a friendly and professional manner.
• Capturing content: Taking high-quality photos and videos of properties for use across social media and online property portals.
• Creating social media content: Helping produce engaging posts, reels, stories, and videos to showcase properties and promote the business.
• Editing photos and videos: Learning how to edit content to make it look professional and engaging.
• Uploading property listings: Adding photos, videos, and property information to relevant online portals and platforms.
• Customer service: Responding to enquiries, answering questions, and ensuring customers receive a helpful and positive experience.
• Building relationships: Communicating with clients, keeping them updated, and helping make their experience with Symonds & Greenham as smooth as possible.
• Supporting the team: Assisting with general administration, organising appointments, and helping with the day-to-day running of the business.
• Keeping up with trends: Exploring new social media ideas and helping them stay ahead of the competition.

The Level 3 Advanced Apprenticeship in Customer Service Specialist includes:

• Level 3 Standard in Customer Service Specialist
• Level 2 Functional Skills in Mathematics (if applicable)
• Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your customer service knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.

This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

A UK driving licence and own car is essential.

Symonds & Greenham is an independent estate and letting agency based in Hull, offering residential sales, property management, and financial services. Operating from Cottingham Road, the company covers Hull and its surrounding villages like Cottingham and Hessle. They are highly rated locally for their property valuations, marketing, and partnership with the Mortgage Advice Bureau. As part of the Symonds & Greenham team, you’ll gain real-world experience, develop valuable customer service and social media skills, and play an active role in creating content seen by a large local audience.