Customer Service Apprentice - Barnstaple
FMG REPAIR SERVICES LIMITED · Barnstaple, EX31 1QN
Customer service specialist (level 3)
To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.
The work
- Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
- Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
- On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
- Handling all relevant administration
Training
- You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
- Level 1 EV Awareness
- The apprentice will do their training in-house with the skills coach
- This will take place once every 28 days
- There is no college involved so no block release is required
Training provider: SKILLNET LIMITED
What you come out with
- The potential to work further up in the service department
- This could involve becoming an area service manager
What they are looking for
- None of the above
Qualifications
- Desired · GCSE English and Maths 4+
The employer
FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country. Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.
Workplace
- Riverside Road, Pottington Business Park, Barnstaple, EX31 1QN