Apprentice Aftersales Advisor

• Interpreting customer concerns and comments and liaising with Service Technicians.
• Booking/scheduling vehicle services.
• Liaising with customers about any additional work required.
• Estimating time and costs associated with repairs using menu pricing.
• Handling customer complaints.
• Responding to customer requests.
• Tracking the vehicle through the workshop.
• Proving timely updates for customers using a range of communication methods such as telephone, email, text and social media.
• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public, ensuring clarity at all times.
• Ensuring the proper understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
• Progressing vehicle repairs through the workshop, utilising effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
• Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings or refer to our Business Development Centre if the customer requests this.
• Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
• Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
• Invoicing completed work and taking payments where required.
• Working as part of a team, to ensure all departmental objectives and KPI’s are achieved.
• Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Encourage customer satisfaction feedback via exit briefing & follow-up contact.

This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create careers for life
Learners, employers and staff are our most important asset
The success of our company depends on the development of a strong effective team. Stoneacre has its own accreditation.

As the main point of contact with our customers, you will require exceptional communication skills with the ability to multi-task.

Application numbers for the Stoneacre Customer Service apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, customer focussed team and really engage in the recruitment process.

Key personal skills to demonstrate include:

• A willingness to learn
• Teamwork
• Quality focus
• Personal responsibility and resilience
• Problem solving

Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 70 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.