Customer Service Apprentice (Electoral Services)

As an Apprentice in the Electoral Services Team, you will learn how to:

• Provide excellent customer service to residents, customers and colleagues via telephone, email, written correspondence and face-to-face contact.
• Respond to enquiries professionally, accurately and efficiently.
• Support the Electoral Services Team with the administration of electoral registration and elections.
• Assist with preparing electoral communications and information for customers.
• Carry out a range of administrative duties including data entry, filing, scanning, photocopying, scheduling meetings and managing incoming and outgoing correspondence.
• Maintain accurate records, databases and spreadsheets.
• Assist with the processing of orders, invoices and other financial administration tasks.
• Use a variety of IT systems and Microsoft Office applications.
• Support the team during busy election periods, including occasional evening work where required.
• Work safely, professionally and in accordance with Council policies and procedures.
• Take responsibility for your own development and successfully complete the required apprenticeship training.
• Contribute positively as a member of a supportive team.

Customer Service Practitioner Level 2.

The apprenticeship training will be delivered in the workplace, and you will receive visits from a college assessor. The apprenticeship will also include off-the-job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.

Off-the-job training will follow the time allocations outlined in the Occupational Standard.

This apprenticeship is a fixed term 15-month contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

• Proof of qualification certificates will be required during the recruitment process.
• This can be a demanding yet rewarding role, particularly during busy election periods when deadlines are critical.
• The successful applicant will regularly handle sensitive and confidential information and must maintain high standards of data security and confidentiality.
• Occasional evening work may be required to support election-related activities.
• Travel to various locations within the borough may occasionally be required.
• We reserve the right to close vacancies prior to their advertised date, if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.