Customer/Admin Service Representative Apprentice

We require a new team member to initially predominantly assist with customer service and administrative duties, as well as support the rest of the team across one or more of the following areas:

• Supervision of our board fitters’ work
• Dealing with aspects of finance, including invoicing
• Logistics and operations management, including stock between warehouses and daily rounds for the fitters
• System administration of our CRM
• The customer service role involves being the first port of call with our agents, dealing with job queries by phone and e-mail, and using our online ordering system to add and manage their jobs. The role will develop into managing workflow for our fitters, overseeing their daily rounds and quality assuring their work

There is potential for the role to progress further and to move into other aspects of our business (such as the areas mentioned above), depending on the skills that you have, as well as the opportunity for you to develop new skillsets.

• You will complete the Business Administrator Apprenticeship Standard Level 3 and the Functional Skills in maths and English (if you do not have the GCSEs/GCSE grades or equivalent) 
• Training will be carried out within the workplace; there is NO day release
• Training will be carried out every 2-4 weeks

Successful completion of the apprenticeship may lead to a permanent role and progression opportunities within customer service and/or administration depending on performance and business needs.

The job requires:

• Excellent use of IT, including using systems, and office-based software
• Experience in the ability to multi-task and prioritise jobs
• The ability to supervise and lead others
• A willingness to ask questions and learn, including understanding of all aspects of the company and how it works
• The ability to use your initiative
• Excellent e-mail and telephone call manner, dealing with any concerns with patience and building positive relationships with customers
• An eye for detail and accuracy
• Ability to be flexible in supporting other staff and their job roles
• Dedicated to improving the business and willingness to offer suggestions for this
• We are keen to receive applications showing what you can offer us as a company, and examples of which skills you have that you believe could benefit us

Cannell Signs Ltd is a supplier of sign boards, banners and hoardings for estate agents.Established in 1979, Cannell Signs is one of the longest established and most reputable firms in the business.