Service Coordinator Apprentice
J S POWER LTD · WILTSHIRE ROAD, HU4 6PA
Business administrator (level 3)
As a Service Coordinator apprentice, you will play a vital role in the smooth and efficient running of our Service Department. Working closely with our Engineers and Service Manager, you will ensure customers receive outstanding service and that all service activities are organised, communicated, and delivered effectively.
The work
- Handle customer enquiries and issues professionally via phone and email
- Manage customer accounts and uphold high service standards
- Prepare and send quotations to customers
- Schedule and coordinate service visits, maintenance, and repairs
- Maintain accurate records of all customer interactions and service activities
- Monitor customer feedback and assist in resolving any issues
- Provide basic technical support to customers when required
- Produce reports on service performance and activity
- Order parts and service items for engineers
- Support the wider business with general administration as needed
Training
The Level 3 Apprenticeship in Business Administration includes:
- Level 3 Apprenticeship in Business Administration
- Level 2 Functional Skills in Mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.
Training provider: HULL BUSINESS TRAINING CENTRE LIMITED
What you come out with
This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.
What they are looking for
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
Qualifications
- Essential · GCSE English 4
- Essential · GCSE Maths 4
The employer
JS Power is a UK-based specialist in the supply, installation, and servicing of high-quality diesel and biodiesel generators. With more than 60 years of combined industry experience, their knowledgeable team provides efficient and dependable support to clients across the globe. From supplying new generators to ongoing maintenance and servicing, they pride themselves on delivering excellent service and building strong relationships with their customers.
Joining JS Power as an apprentice will give you the opportunity to develop valuable skills while gaining practical, hands-on experience in a real working environment.
Workplace
- UNIT 6, DAIRYCOATES INDUSTRIAL ESTATE, WILTSHIRE ROAD, HULL, HU4 6PA