Business Administration Apprentice

• To maintain all customer records and documentation
• To support other departments daily in administrative duties
• To maintain online customer records accurately
• To help with production and collation of reports for Head of Sales
• To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
• Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
• To always comply with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
• Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Work-based learning with attendance once per month at Hertford Regional College Broxbourne campus for workshops with Assessor to achieve the Knowledge, skills and behaviours of the Business Administration Level 2 Apprenticeship Standard.

There will be opportunities for progression and a permanent position subject to performance.

Long periods on the computer. Some travel may be required in future and a driving licence is a bonus but not essential.

Producer and distributor of roofing products to the UK market.  We are part of a larger group with manufacturing based in South Wales and distribution in Hoddesdon.  The role is based in Hoddesdon