IT Support Apprentice
Spark EPoS · NEWCASTLE UPON TYNE, NE1 4XF
Information communications technician (level 3)
Join the robotics support team and learn to install, configure, maintain and troubleshoot service and cleaning robots. With experienced colleagues, develop practical IT, networking and customer-support skills through workshop activity, structured training and supervised customer-site visits.
The work
- Learn robot mapping, navigation setup, route testing and environment calibration; use technical specifications and approved procedures
- Assist with site surveys to understand customer environments, workflows and installation requirements
- Prepare equipment for installations and help maintain stock records for robotic parts, consumables and replacement components
- Travel with the team to support installation, configuration and commissioning of cleaning and service robots
- Help configure charging stations, workstations, Android devices, relevant software and Wi-Fi connectivity
- Help investigate hardware, software and connectivity faults using structured diagnostics and testing; escalate issues outside your competence
- Support enquiries in person, by phone and through digital channels; record, prioritise and track issues against agreed service requirements
- Support customer onboarding, user training and go-live activity, explaining routine operation clearly and keeping customers updated
- Assist with planned maintenance, inspections, cleaning, firmware updates and basic component replacement after appropriate training
- Follow security and data-handling procedures, support authorised access changes, and document installations, service work, tests and incidents
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Training provider: QA LIMITED
What you come out with
Successful completion may lead to an IT Support Technician, Robotics Support Technician or Field Robotics Support Engineer role, subject to performance and business requirements.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
Qualifications
- Essential · GCSE 3 of any subject 4+ (A* - C)
- Essential · GCSE Maths & English 3+ (D or above)
Pay extras and benefits
- 25 days annual leave plus bank holidays
- Company pension scheme
- Professional development and funded training
- On-site parking
£17,000 a year
The employer
SPARK EPoS provide electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Their robotics team deploys and supports cleaning and service robots, helping businesses use automation in their daily operations.
Workplace
- I6 CHARLOTTE SQUARE, ROOM 12, NEWCASTLE UPON TYNE, NE1 4XF