Business Pay Customer Support Apprentice

• Ensure all incoming telephone calls / queries and emails are managed to client SLA standards
• Review enquiries and deal with a range of issues including login issues / web guidance / transaction queries / invoice queries / authorisation requests.
• Build knowledge to identify common queries and resolve incidents with confidence
• Develop skills in customer care, helpdesk system and database knowledge, and you talk directly to the clients and their merchants who’s products we support as well as the customers who use their cards

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well being, and readiness for assessments.

Once your apprenticeship programme is complete, we aim, wherever possible, to offer permanent roles within the business. For those who are successful, we will continue to invest in your professional development through opportunities such as further qualifications, day-release courses and supported study during working hours.

We're passionate about helping people build successful careers. Since 2020, we've recruited and developed more than 150 apprentices across the UK, earning recognition as Apprentice Employer of the Year and achieving Great Place to Work and Times Top 50 Employer for Gender Equality accolades. We believe talent comes from every background, so we focus on potential, enthusiasm and ambition, providing the support, opportunities and real-world experience needed to help our people thrive.

Magellan is a European consulting and technology group operating across 13 countries, with 6,700 employees and €900 million in revenue. We help public and private organisations deliver end-to-end transformation from strategic consulting to the design, deployment and 24/7 operation of secure digital platforms. With expertise across Microsoft, Salesforce, ServiceNow, Pega, SAP, AWS and Google, alongside strong in-house software development capabilities, we help organisations build scalable, resilient and AI enabled businesses. Our expertise spans transport and mobility, banking and insurance, public sector, healthcare, energy, defence, luxury and retail.