Business Administration Apprentice

• Process incoming customer orders, create delivery notes, and issue invoices using internal office software.
• Answer incoming telephone calls, making calls to suppliers to chase
  for answers when requested, handle customer inquiries, and direct queries to the relevant team members.
• Liaise with existing customers and suppliers via email and phone
  regarding lead times and delivery schedules.
• Maintain and update customer records, pricing files, and CRM
  databases with accurate order information.
• Support the commercial and management team with general
  administrative tasks, correspondence, and filing
• Using online tools and software to generate quotes, emailing
  potential clients to assist the sales team.

• Formal training is delivered at HWGTA, located at Holmer Road, Hereford HR4 9SX. 
• You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. 
• Additional training for functional skills in English and maths will be undertaken if needed. 
• You will receive monthly visits from your assigned Learning and  
  Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions.
• They will also prepare you for your End Point Assessment to gain your Administration Assistant qualification. 

Although a position could be possible, please note that there is no
guarantee of this after apprenticeship

Applicants for the Administration Assistant Level 2 must be aged 16–24. A Business Administrator Level 3 apprenticeship may be considered for suitable applicants outside this age range.

PSL (Polythene Solutions Ltd) is an established flexible packaging specialist
based in Leominster, supplying bespoke polythene films, bags, and
industrial packaging solutions to commercial clients across the UK