Business Administrator Apprenticeship

Duties to include but not be limited to:

• Support the CM in meeting or exceeding the budget from existing/ target customers
• Obtain/prompt enquiries from existing customers
• Regularly review accounts with the Commercial Manager, identifying opportunities and determine the future tactics to secure or develop business
• Respond to all customer enquiries in a professional manner within the timescale agreed
• Follow up customer enquiries in in an organised and timely manner 
• Identify and act upon opportunities to attain win/win outcomes
• See each task through to its conclusion
• Administer all customer orders efficiently and accurately
• Ensure customer orders (including replenishment stock) are accurately translated to Accenture; Orders are placed promptly and within the correct mill program to meet the customer's delivery requirements
• Accurately record and notify the CM of any firm or potential changes to purchase trends or amendments
• Generate and manage accurate and easily accessible information for all customers
• Maintain integrity and accuracy of all computer data in accordance with the Data protection act
• Update and maintain records for all potential and existing customers
• Maintain records of customer specifications/requirements
• Analyse data and produce regular and bespoke reports to the Commercial Manager
• Manage stock levels of customer items within the maximum permitted limits agreed
• Regularly discuss and review with customers order books including contract call off orders
• Regularly review customer credit limits to ensure stock levels and incoming stock are taken into consideration
• Schedule and progress stock to maximise inventory flaws
• Identify any significant change in demand (+/- 15%) and communicate with customers to identify reason and likely future effect
• Proactively monitor aged, non-moving, excessive or obsolete stock discussing your conclusion with the relevant commercial manager
• Continually improve the standard of service you provide to every customer
• Work closely and in liaison with the commercial managers to jointly manage all Key accounts
• Invest time to develop relationships with key contacts throughout the customer's business
• Take ownership of all customer complaints to ensure a satisfactory outcome
• Liaise closely with logistics to ensure customers’ orders are delivered on time
• Continually develop your personal skills and knowledge to improve the effectiveness of your role
• Continually seek feedback from all around you, both internal and external, carrying out objectives for improvement
• Identify and complete objectives to develop essential skills and knowledge

• Business administrator level 3 apprenticeship standard
• Weekly off the job training
• Bi-weekly learning session
• Functional skills if required

The opportunity to progress to other roles within the organisation and enjoy a long career with the employer.