Customer Service Apprentice
ENVIROCRAFT WASTE SOLUTIONS LTD · Denton Drive, CW9 7LU
Customer service practitioner (level 2)
At EnviroCraft Waste Solutions, we're more than just a waste management company. We're a friendly, family-focused team helping customers make smarter, greener choices. We take pride in developing new talent and providing opportunities to build a successful career.
The work
We're looking to recruit a motivated and enthusiastic apprentice to join our team at our Northwich headquarters. This is a fantastic opportunity to start a career in customer service and business operations while working in a supportive and growing organisation.
What You'll Be Doing As a Customer Service Practitioner Apprentice, you'll play a key role in supporting our customers and the wider business by:
Making outbound calls to clients in a friendly and professional manner
Handling inbound customer enquiries efficiently and confidently
Using Microsoft 365 applications to communicate, schedule activities and maintain records.
- Supporting day-to-day administrative and operational tasks
- Working closely with colleagues to ensure excellent customer service and smooth business operations
- Representing our values of care, professionalism and community in every interaction
Training
Customer Service Practitioner Level 2 Apprenticeship Standard:
- Functional Skills in English and maths (if required)
- Dedicated Tutor support throughout your apprenticeship journey
- A combination of on-the-job and off-the-job training to develop your knowledge, skills and behaviours
Training provider: TOTAL PEOPLE LIMITED
What you come out with
This role offers the opportunity to gain valuable workplace experience, develop new skills and work towards a nationally recognised apprenticeship qualification.
- A clear progression path within the business
- Hands-on support and mentorship from a passionate, experienced team
- A welcoming, family-style workplace where everyone matters
- Opportunities to grow your confidence, skills, and future career
What they are looking for
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Problem solving skills
- Team working
Qualifications
- Essential · GCSE English 4
- Essential · GCSE Mathematics 4
Things to consider
This role offers the opportunity to gain valuable workplace experience, develop new skills and work towards a nationally recognised apprenticeship qualification.
- A clear progression path within the business
- Hands-on support and mentorship from a passionate, experienced team
- A welcoming, family-style workplace where everyone matters
- Opportunities to grow your confidence, skills, and future career
The employer
Envirocraft Waste Solutions
Workplace
- Envirocraft, Insight House, Denton Drive, Northwich, CW9 7LU