Admin Assistant Apprentice

Main duties and responsibilities

• Answer telephone calls professionally, take accurate messages and direct enquiries to the appropriate person
• Monitor and respond to routine emails, bringing urgent matters to management’s attention
• Welcome visitors to the office and notify the relevant member of staff
• File, scan and organise electronic and paper documents
• Enter and update information accurately on company systems
• Create and maintain Excel spreadsheets, including staff lists, training records, recruitment trackers and other office records
• Use basic Excel formulas, including SUM, and sort, filter and format information
• Prepare letters, forms, checklists and other paperwork using approved templates
• Support recruitment by arranging interviews, requesting references, following up missing documents and preparing new starter packs
• Maintain staff files and help track outstanding training and paperwork
• Book appointments, meetings, interviews and training sessions, and maintain office calendars
• Assist with recording staff availability and communicating approved rota information
• Help collate timesheets, mileage records and information required for invoicing, highlighting discrepancies to management
• Handle confidential staff, client and business information securely
• Follow up outstanding administrative tasks and keep management informed of progress
• Assist with general day-to-day office duties and maintain an organised, welcoming office.
• Support the management team with other reasonable administrative tasks appropriate to your training and experience.
• Essential skills and qualities
• Working knowledge of Microsoft Excel, including data entry, formatting, sorting, filtering and basic formulas
• Basic knowledge of Microsoft Word and email
• Good written and spoken communication skills
• A polite and professional telephone manner
• Accuracy and attention to detail
• Good organisational skills and the ability to follow instructions
• Reliability, punctuality and a willingness to learn
• An understanding of the importance of confidentiality
• The ability to work as part of a team and ask for guidance when needed
• Willingness to complete the apprenticeship and associated learning

Possible full-time employment. 

DBS check.

We are recruiting two Business Administration Apprentices, each working 25 hours per week, to support the day-to-day running of our domiciliary care office.

You will assist with telephone and email enquiries, recruitment administration, staff records, spreadsheets and general office organisation. You will receive training and supervision while gaining practical experience in a busy care business.