Housing & Property Management Level 3 Apprenticeship

Your responsibilities as an apprentice will include (but not be limited to):

• Managing daily lettings schedule, priorities, and onboarding checklist.
• Handling prospective tenant communications on SpareRoom, phone, and email.
• Working alongside Head of Operations, Lettings Manager, and contractors.
• Delivering high-quality check-in experience and tenant retention support.
• Assisting with tenancy terms, deposit choices, and viewing conversions.
• Resolving tenant maintenance queries and borderline referencing cases.
• Adhering to Crestwood Property Solutions SOPs, GDPR confidentiality, and safety expectations.
• Utilising Arthur, LetHQ, Void Tracker, Outlook, and OneDrive platforms.
• Conducting property inventory checks, condition checks, and room readiness.
• Executing Right to Rent checks, CP12, EICR, EPC, and How to Rent compliance.
• Understanding Crestwood Property Solutions rent-to-rent HMO model across Kent properties.
• Managing tenant files, meter readings, and Arthur system records.
• Analysing void tracker metrics and presenting room fill strategies.
• Final portfolio consolidation and end-point assessment readiness.

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

Training will take place on-site in the workplace.

To become permanent member of the team and maybe consider undertaking the Level 4.

You will need a driving licence and a vehicle to be able to travel to see tenants and properties.

Pension and Travel Expenses.

Crestwood Property Solutions offers a comprehensive range of property find and management services tailored to meet the needs of investors and working professionals. Our services include residential property investment, property management and relocation advice.