Business Administration Apprentice

Key Duties and Responsibilities

Customer Service

• Responds to customer enquiries by telephone and email, providing accurate information and professional assistance.
• Supports customers with queries relating to orders, deliveries, product availability, and order status.
• Assists with processing customer orders and ensuring information is recorded accurately.
• Maintains positive relationships with customers by providing a helpful, polite, and professional service.
• Identifies customer issues and works with experienced colleagues to resolve queries and complaints appropriately.
• Liaises with internal departments, suppliers, and transport providers, where required, to help meet customer requirements.
• Follows up on outstanding enquiries and order-related issues to ensure timely responses.
• Escalates complex enquiries or complaints to the appropriate colleague or line manager.
• Picking & packing orders as required.

Business Administration

• Carries out general administrative duties, including data entry, filing, document preparation, and maintaining records.
• Updates and maintains customer information and business records accurately within company systems.
• Assists with preparing, processing, and organising relevant business documentation
• Supports the organisation of emails, correspondence, and other administrative communications.
• Uses company software and IT systems to support customer service and administrative activities.
• Follows established procedures to ensure information is accurate, organised, and handled confidentially.
• Supports colleagues with day-to-day administrative tasks to help maintain the efficient running of the business.
• Prioritises tasks effectively and meets agreed deadlines with appropriate guidance and support.

Apprenticeship Learning and Development

• Completes the required Business Administration apprenticeship training, coursework, and assessments.
• Develops knowledge and practical skills in customer service, business processes, communication, and administration.
• Attends training sessions and progress reviews with the training provider and workplace supervisor.
• Applies learning to everyday tasks and identifies opportunities to improve knowledge and performance.
• Works towards increasing independence and responsibility as skills and experience develop.
• Accepts feedback positively and demonstrates a willingness to learn and improve.
• Follows company policies and procedures, including those relating to data protection, confidentiality, and health and safety.

Business Administrator Level 3.

SOMERSET SKILLS & LEARNING CIC.

Potential permanent job role, progression to a higher-level apprenticeship or qualification.

• Successful applicants will be subject to a DBS check.
• Please consider how you will travel to the place of work, particularly if you rely on public transport.

With almost 60 years’ experience supplying precision cutting tools to the engineering industry. Toolex are one of the biggest UK Reamer Specialists; proudly made in the UK, provide fast 48 hour delivery and can custom make virtually any diameter, geometry or specification.