Software Support Technician Apprentice
NOYANTIS LIMITED · KIRKBY IN ASHFIELD, NG17 8BY
Applications support lead (level 4)
Start your career in software support with noyantis. You’ll learn to support users of our installed and cloud software, resolve customer queries, test software updates, assist with training. Gain valuable IT skills, a recognised apprenticeship qualification and the opportunity to build a long-term career in a growing software business.
The work
- Providing first-line support to software users via telephone, email and remote screenshare
- Assisting customers with software queries and troubleshooting issues
- Logging and tracking support requests
- Testing new software features and updates
- Assisting with customer on boarding and training activities
- Maintaining customer records and documentation
- Learning about database systems, cloud technologies and business processes
- Working closely with our development and support teams
What you come out with
Successful completion of the apprenticeship could lead to a permanent role as a Software Support Technician within the business. As you gain experience and develop your skills, there may be opportunities to progress into Senior Software Support or Software Implementation roles, taking on greater responsibility for customer onboarding, training, and software deployments. We are committed to investing in our team and supporting career development through ongoing training and hands-on experience.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Time Management
- Willingness to learn
- Written communication skills
- Troubleshooting skills
- Microsoft office skills
Qualifications
- Essential · GCSE English 9-4
- Essential · GCSE Maths 9-4
- Essential · A Level Computer Science C
- Desired · T Level Digital, Computing, or a related subject Merit
- Desired · BTEC IT, Computing or a related subject Merit
- Desired · Degree Computer Science or a related subject 2:2
The employer
Noyantis is a UK-based software company based in Nottinghamshire. We've been designing, building and supporting business-critical applications for over 30 years — three decades of watching technology change while the fundamentals of good software don't.
We design, develop and support innovative software solutions that combine powerful functionality with intuitive user experiences. From configurable off-the-shelf platforms to fully bespoke development projects, we help organisations embrace digital transformation and respond quickly to changing business needs.
With a proven track record of delivering reliable, scalable software, we are committed to building long-term partnerships and providing technology that drives operational efficiency, customer satisfaction and sustainable growth.
Workplace
- ADA LOVELACE HOUSE, URBAN ROAD, KIRKBY IN ASHFIELD, NOTTINGHAM, NG17 8BY