Apprentice Customer Service & Operations Assistant

Key Responsibilities

• Client Liaison & Communication: Serve as the professional first point of contact for client enquiries via inbound telephone calls, email, and social media channels. Maintain clear, prompt, and courteous correspondence at all times.
• Operational Administration: Support core administrative workflows, including CRM data entry, supplier purchase orders, client schedule updates, and organised filing.
• Production & Quality Control Support: Learn the operational documentation required for custom manufacturing, assisting with the tracking of job sheets, material allocation, and quality-control verification.
• Showroom & Event Representation: Assist in welcoming clients on-site and provide support during company showcases and open days.
• Interdepartmental Coordination: Collaborate closely with our design, workshop, and fitting teams to ensure accurate messaging and realistic delivery timelines for our clients.
   

Technical Development & Training Scope

In addition to completing an accredited apprenticeship qualification in Customer Service, this role offers structured exposure to the commercial design and manufacturing sector, including:

• Hands-on introduction to technical cabinetry surveying.
• Stock control, material management, and hardware ordering processes.
• Mentorship in CAD drawings as part of our surveying team.
   

Skills & Person Specification

Essential Criteria:

• Eagerness to Learn: A genuine enthusiasm for developing new technical and administrative capabilities within a bespoke manufacturing environment (non-negotiable).
• Communication & Professionalism: Confident, polite verbal communication and accurate written English; comfortable speaking with residential clients, architects, and suppliers.
• Organisation & Rigour: Strong attention to detail, systematic record-keeping, and the discipline to follow structured processes.
• Digital Literacy: Practical working knowledge of everyday office platforms and standard communication channels.
• Education: GCSE Grade 4/C or above in English and Mathematics (or equivalent/functional skills equivalent).

Desirable Criteria:

• Design & CAD Familiarity: Prior exposure to, or basic working knowledge of, design principles, sketch software, or 2D/3D CAD programmes is advantageous, though full training will be provided to candidates demonstrating the right aptitude and commitment.

You will receive in-house training at your workplace and be allocated a dedicated assessor who will visit you on-site to provide guidance and support throughout your apprenticeship.

DTR Customs is a growing company so future opportunities may open up to the right candidate after apprenticeship.

Sales training could be developed once apprenticeship is completed.

• Successful candidate must drive and have access to their own vehicle.
• The use of ladders and surveying equipment for measuring will be required.
• Attention to detail is imperative as is organisational skills.

At DTR Customs, we make high-end, bespoke fitted furniture and cabinetry that’s built to last. We’re makers at heart. Our workshop brings together hands-on bench joinery with precision CAD drawings, 100% bespoke manufacturing, and in house installations across the East Midlands.

We care about the details that most people never see—tight tolerances, smart engineering, and a proper finish. Working with us means being part of a small team that takes genuine pride in what rolls out the door, where your craft and problem-solving skills actually count.