IT Support Apprentice
Pembroke College · CAMBRIDGE, CB2 1RF
Information communications technician (level 3)
You will support the IT Operations Manager and wider IT team in maintaining and developing the College's IT systems, networks and user support services. This is an excellent opportunity to gain hands-on experience across a broad range of technologies while providing first-line support to students, academic staff and College employees.
The work
- Provide day-to-day IT support to students, Fellows and staff
- Assist with diagnosing, maintaining, upgrading and replacing hardware and software
- Monitor and record the performance and behaviour of IT systems
- Carry out basic printer maintenance, including replenishing supplies and resolving common faults
- Support the management and maintenance of the College network and computing facilities
- Assist with server room hardware status checks and reporting
- Support the setup and operation of audiovisual (AV) equipment
- Help prepare and provide IT equipment for projects and events
- Maintain accurate documentation and records of work completed and knowledge gained
- Attend training courses, seminars and meetings as part of your professional development
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Training provider: QA LIMITED
What you come out with
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
What they are looking for
- Communication skills
- IT skills
- Problem solving skills
- Team working
Qualifications
- Essential · GCSE 3 of any subject 4+ (A* - C)
- Essential · GCSE Maths & English 3+ (D or above)
Pay extras and benefits
- Gain valuable hands-on experience within a professional IT environment
- Structured apprenticeship training and development
- Opportunity to learn from experienced IT professionals
- Exposure to a wide range of hardware, software and network technologies
- Work within a prestigious educational institution
- Potential for career progression within IT
£15,184 a year
The employer
Pembroke College, one of the constituent colleges of the University of Cambridge, provides a world-class academic environment for students, Fellows and staff, supported by a modern IT infrastructure that underpins teaching, research and administrative services.
Workplace
- PEMBROKE COLLEGE, CAMBRIDGE, CB2 1RF