Customer Service Practitioner Apprentice
QVANTA LIMITED · Crewe, CW1 6GW
Customer service practitioner (level 2)
This is an exciting opportunity to gain hands-on experience within the rapidly growing electric vehicle sector while developing valuable workplace skills. Working alongside experienced colleagues, you will learn how to support customers, dealerships, charge point manufacturers, and electrical contractors through every stage of their journey.
The work
Key Responsibilities:
As a Customer Service Apprentice, you will:
- Support customers, dealerships, electrical contractors, and partners via telephone, email, and online chat
- Assist with matching EV customers to certified electrical contractors
- Monitor customer journeys through the Qvanta Installer.com platform and ensure customers are kept informed throughout the process
- Make outbound calls to customers and contractors to provide updates and gather information
- Maintain accurate customer records and update information within business systems and CRM platforms
- Support the resolution of customer queries and issues, escalating where appropriate
- Work closely with colleagues across operations and sales teams to ensure excellent customer service
- Help monitor service performance and customer satisfaction levels
- Suggest improvements that enhance the customer experience
- Develop knowledge of Qvanta's products, services, and programmes
- Contribute positively to team objectives and business goals
Training
- As part of this role, you will complete a Level 2 Customer Service Practitioner Apprenticeship
- You will receive dedicated training and development time during working hours and be supported by both Qvanta and your apprenticeship training provider throughout the programme
- The apprenticeship combines practical workplace experience with structured learning, helping you develop the knowledge, skills, and behaviours needed to succeed in a customer service career
Training provider: CHESHIRE COLLEGE SOUTH AND WEST
What you come out with
This apprenticeship offers the opportunity to build a rewarding career in an innovative industry that is helping shape the future of sustainable transport.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Punctual
- Professional
Qualifications
- Desired · GCSE English C/4
- Desired · GCSE Maths C/4
Pay extras and benefits
- Occasional home working after completion of training
- Group bonus scheme
- Pension contribution
- Business-use laptop
- 28 days holiday, including bank holidays
- Full training and development
- Nationally recognised Level 2 Customer Service Practitioner qualification
- Career progression opportunities within a growing business
£14,560 to £23,132.20 a year
The employer
Electric Vehicle (EV) charging infrastructure represents one of the fastest-growing sectors as the world transitions from traditional petrol and diesel vehicles to electric transportation.
Qvanta was established to support the "Electrification of Everything" at scale. Through our innovative technology platform and nationwide network of certified electrical contractors, we manage the end-to-end delivery of EV charging installations and electrical services. Our solutions support electric vehicle charging, battery storage, solar integration, emergency power systems, and microgrid technologies.
As we continue to grow, we are looking for enthusiastic individuals to join our team and help deliver exceptional customer experiences.
Workplace
- Wulvern House, Electra Way, Crewe, CW1 6GW