Network & Infrastructure Engineer apprentice

Level 1 service desk

• Carry out the start-of-day and end-of-day processes, preparing the managed service screens and logins for operations.
• Perform the start-of-day checks covering premises, server room, phones and service desk set-up, and raise any exceptions promptly.
• Prepare the daily Operational Readiness Report (ORR). This covers backup status, Cyber Smart score, Graylog usage and sidecar health, per-customer security statistics and analysis.
• Answer customer calls, log, triage, update and follow up tickets in the PSA (Halo), keeping customers informed and notes clear enough for any engineer to pick up.
• Raise line faults with carriers and chase them through to resolution.
• Diagnose and fix first-line problems with PCs, user accounts, connectivity, Wi-Fi and remote access.
• Perform basic connectivity, service and post-change tests following documented procedures, and record the results.
• Escalate more complex issues to senior engineers with the right information - clear notes on what has been checked and found, and learn from how they solve them.
• Carry out routine checks, patching, backups and monitoring on customer networks, servers and security devices.
• Keep documentation, asset records and our ISO procedures up to date.

Level 2 support (with guidance)

• Investigate and resolve selected Level 2 tickets, agreed with the Service Desk Champion and reviewed by a senior engineer.
• Draft customer reports from documented procedures, for review by senior engineers.

As you progress (engineering)

• Configure and support switches, routers, firewalls and wireless access points.
• Build and maintain Windows and Linux servers and virtual machines on Proxmox.
• Help investigate security alerts and apply security hardening.
• Join engineers on customer sites to install, upgrade and commission networks.
• Plan and deliver a small network project of your own, which forms the basis of your End Point Assessment.

Attitude

• You are reliable: you turn up, follow through and own your mistakes.
• You stay calm and patient when something is broken and a customer is frustrated.
• You want to keep learning, and you will put in the study time to pass your exams.
• You take security and confidentiality seriously.

Aptitude

• You enjoy working out how things work and why they have stopped working.
• You think logically and methodically, and you write down what you find.
• You have a genuine interest in networks, computers or cybersecurity (a home lab, a self-built PC, gaming servers or online courses all count).

Customer manner

• You speak clearly and politely on the phone and in writing.
• You can explain technical things in plain English to people who aren’t technical.
• You are happy to ask for help, and you work well in a small team.

As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry-recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in-person, 1-2-1 and group learning.

More training information

This role may involve occasional travel to customer sites (expensed)
Training and mentorship will be provided throughout the apprenticeship
Opportunity to progress into a full-time engineering role upon successful completion.

Potential full time position for the right candidate after completion of the apprenticeship.

IT4A is a leading provider of operational network, infrastructure, and managed security services. We empower Operational Technology organisations by maximising system availability, optimising cybersecurity, and ensuring compliance with CE and NIS regulations through proportionate, CAF-compliant solutions.

Our expertise lies in delivering specialised network, infrastructure, and cybersecurity solutions. Our mission is clear: to supply, host, connect, and protect your mission-critical operational infrastructure.