Business & Personnel Administrator Apprentice

• Answer incoming telephone calls and emails from customers, engineers, and suppliers.
• Log service calls and maintenance requests accurately onto their systems.
• Provide customers with updates on their service requests.
• Liaise with engineers to coordinate call-outs, repairs and follow-ups.
• Assist with scheduling planned maintenance visits.
• Develop your confidence and professionalism when communicating with customers and colleagues.
• Update and maintain service records and job sheets.
• File and organise physical and digital documentation.
• Assist with generating invoices and processing purchase orders.
• Accurately input information into the CRM and job management systems.
• Support stock control and parts ordering when required.
• Assist with general administration across the business.
• Learn how to manage engineer diaries and route planning efficiently.
• Support colleagues with ad-hoc administrative tasks and projects.
• Attend team meetings and contribute ideas for improving processes.
• Shadow different departments to gain a well-rounded understanding of how the business operates.
• Build strong working relationships with colleagues, customers, and suppliers.

The Level 3 Apprenticeship in Business Administration includes:

• Level 3 Apprenticeship in Business Administration
• Level 2 Functional Skills in Mathematics (if applicable)
• Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.

This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

MCM National Limited is a growing company that services and maintains commercial catering equipment for customers across the UK. They’re a friendly, down-to-earth team that values communication, hard work, teamwork, and a good sense of humour! Although WCM operates across the UK, they’ve retained the close-knit atmosphere of a family-run business where everyone plays an important role. This apprenticeship is designed to give you much more than a qualification. You’ll gain genuine workplace experience, develop valuable professional skills, and get an insight into how different areas of a successful business work together. You’ll be supported throughout your apprenticeship and given opportunities to take on more responsibility as your confidence and skills develop.