Technical Support Apprentice
TEAMCo · London, WC1X 8HB
Information communications technician (level 3)
Provide first-line IT support across the organisation, setting up and maintaining temporary and fixed computer-based exam centres. Install, configure and maintain systems and equipment to support exams and business operations, applying Cyber Essentials standards to ensure security and reliability.
The work
- Prepare, configure, and deploy IT equipment for temporary exam centres, including laptops, monitors, keyboards, and mice.
- Provide technical support and advice during temporary exam sessions and online remote exams.
- Perform site visits to measure exam spaces, check power and Wi-Fi availability, and produce floor plans using LibreCAD.
- Set up new fixed centres, including installation of servers, routers, switches, running and terminating network cabling, configuring desktop computers, and mass imaging devices.
- Deliver training and technical support to invigilators.
- Install, configure, and maintain operating systems, applications, and exam software.
- Support the setup, management, and monitoring of SharePoint for new starters.
- Set up and manage internal and external email accounts.
- Configure and deploy laptops, phones, and other IT equipment for new starters.
- Provide ongoing hardware and software support for core staff.
- Act as the first point of contact for IT queries from staff and exam centre personnel.
- Troubleshoot hardware, software, and networking issues, escalating where appropriate.
- Provide clear and effective guidance to non-technical users.
- Deliver first-line support for staff across office and exam environments.
- Maintain and support Cyber Essentials compliance across all IT systems.
- Ensure all IT systems comply with exam regulations, company security protocols, and GDPR requirements.
- Safeguard the confidentiality and integrity of candidate and business data.
- Adhere to company IT usage and cybersecurity policies.
- Undertake reasonable non-IT duties to support the smooth delivery of examinations.
Training
You will work towards the Information Communication Technician apprenticeship standard, with training delivered by Solveway alongside your role.
Training provider: SOLVEWAY LIMITED
What you come out with
On successful completion, this role can lead to progression onto the next level of the apprenticeship, full-time employment and additional responsibilities as skills and confidence grow.
What they are looking for
- Communication skills
- Organisation skills
- Presentation skills
- Analytical skills
- Patience
- Customer care skills
- IT skills
- Administrative skills
- Logical
- Initiative
- Physical fitness
- Attention to detail
- Problem solving skills
- Team working
- Non judgemental
Qualifications
- Desired · GCSE English 4
- Desired · GCSE Maths 4
Things to consider
Please note that this role involves some travel to support projects at different sites and locations. Candidates should be comfortable travelling as part of their responsibilities.
The employer
TEAMCo specialises in delivering computer-based and paper-based exams across the UK and internationally, providing venues, technology, equipment and invigilation services. As an ICT Apprentice, you’ll help support the systems behind successful exam delivery, gaining hands-on experience in an environment where reliable technology makes a real difference.
Workplace
- 236 Grays Inn Road, London, WC1X 8HB