Contract Support Apprentice

Acting as a link between clients, operational teams, and internal departments, you will receive full training to provide comprehensive administrative, financial, and logistical support. You will be responsible for the following:

• Contract Administration & Documentation:
  Learn to maintain accurate, up-to-date physical and digital contract files, agreements, and renewals.
  Assist in preparing, reviewing, and issuing contract documentation, including proposals, quotes, invoices, and purchase orders.
  Help manage the contract lifecycle by tracking key renewal and expiry dates.
• Financial Support:
  Assist with invoicing processes to ensure accurate and timely submission to clients.
  Learn to reconcile invoices with services provided and help resolve basic discrepancies.
  Support the tracking of contract budgets and process purchase orders for contract supplies.
• Client & Stakeholder Communication:
  Act as a welcoming point of contact for routine client inquiries, learning to escalate complex issues to managers.
  Build strong working relationships with clients and internal departments (Operations, Finance, Sales) to ensure smooth service delivery.
  Help prepare and distribute regular client updates and reports.
• Operational Support:
  Assist with the coordination of service delivery, scheduling, and logistical arrangements.
  Support the administration required when onboarding new customer contracts.
  Help prepare for client meetings by compiling agendas, setting up presentations, and taking meeting minutes.
  Track and update key performance indicators (KPIs) regarding contract performance.
• Data Management & General Admin:
  Maintain and update internal databases and contract management software.
  Manage team correspondence, emails, and phone calls efficiently.
  Provide general administrative support to the Contract Management team and assist with ad-hoc projects.

Training to be provided:

• Business Administrator Level 3 Apprenticeship Standard.
• Weekly day release at CWCT, Radford, Coventry (Every Tuesday 9:30am - 4:00pm).

This role offers potential for career progression within the company as you gain experience, build your skills, and demonstrate your capabilities.

• Full funding and paid study time to achieve a nationally recognised business or procurement qualification.
• Hands-on mentoring from an experienced commercial catering service team.
• A supportive, collaborative, and fast-growing work environment.
• Opportunities for permanent career progression upon successful completion.
• Company Pension Scheme and Support in Gym Membership for Health & Wellbeing. 

Edge DPM offers all the major quality brands from the world’s leading manufacturers. We supply catering, refrigeration, laundry, warewashing, food preparation, servery equipment and bespoke fabrication made to measure for your kitchen or laundry. Suitability, Energy Efficiency, Aesthetic Qualities, Environmental Impact and Sustainability are all aspects we consider.