Business Administrator Apprentice

As a Business Administration Apprentice at Solution International, you will work closely with our Sales Director, Account Manager and wider team, gaining valuable experience across sales support, customer service, logistics, stock management and business administration. This is a hands-on role where you'll learn how a growing international business operates.

You'll support the coordination of product samples, customer orders and deliveries, assist with customer enquiries and returns, and help maintain accurate business records. As your skills and confidence develop, you'll take on increasing responsibility and contribute to projects that improve business processes.

Key Responsibilities:

Sales Support:

• Coordinate product samples for retail buyers and customers
• Arrange dispatches and maintain accurate sample records
• Support the sales team with administration, trackers and follow-up actions
• Assist with Amazon account administration, shipment preparation and delivery schedules

Orders & Logistics:

• Support the processing of customer orders and prepare shipping documentation
• Book couriers and liaise with warehouse colleagues to ensure deliveries run smoothly
• Monitor dispatch schedules and help resolve any issues or delays

Customer Service

• Respond to customer enquiries in a professional and timely manner
• Log and track returns, replacements and delivery queries
• Work with colleagues to find solutions and provide excellent customer support

Stock & Business Planning:

• Update stock and sales records using business systems and spreadsheets
• Assist with reporting and forecasting activities
• Learn how sales trends, promotions and stock levels help shape future business decisions

Business Administration:

• Use Microsoft Office and internal systems to maintain organised records
• Communicate with customers, suppliers and colleagues professionally
• Prioritise workloads, meet deadlines and support the smooth running of the business

What You'll Gain:

• A nationally recognised Business Administration qualification
• Experience across multiple areas of a growing business
• Training and support from experienced professionals
• Valuable skills in administration, customer service, logistics, sales support and business operations
• The opportunity to take ownership of projects and contribute to business improvements as your confidence grows

This is an excellent opportunity for someone who is organised, eager to learn and looking to build a long-term career within a dynamic and growing company. We're looking for someone who is eager to learn, enjoys being organised, and has a positive attitude. You'll be reliable, pay attention to detail, and feel comfortable communicating with customers and colleagues. Basic computer skills are helpful, and we'll support you in developing your knowledge of Excel and other business systems. No previous experience is needed - we're looking for enthusiasm, a willingness to learn, and the potential to grow within our team.

As part of this apprenticeship, you will complete the Business Administrator Apprenticeship Standard. You'll receive dedicated training during your employment working hours, helping you develop the knowledge, skills and behaviours needed to succeed in the role.

Training will be delivered through a combination of workshops, online learning, practical workplace experience and one-to-one support. You'll also benefit from ongoing training and development with Solution International while working towards a nationally recognised qualification through Milton Keynes College.

You will gain practical experience across sales support, e-commerce operations, customer service and stock administration, building a foundation for your future career.

We offer employees to have a 30 minute lunch break which allows them to leave at 3.00pm on a Friday. Start time is also flexible ie) 8/8.30 for a 5/5.30 start/finish times.