Front of House / Customer Service Apprentice
MIRCHI INDIAN RESTAURANT LIMITED · STOKE ON TRENT, ST1 4LY
Customer service practitioner (level 2)
Start your hospitality career as a Front of House Apprentice. You’ll learn to welcome guests, take orders, serve food and drinks, and respond to customer enquiries. Gain practical experience, build your confidence and communication skills, and complete a Customer Service qualification while helping guests enjoy great dining experiences.
The work
- Welcome guests, check bookings and show customers to their tables.
- Explain menu options and offers, developing knowledge of Mirchi’s food and drinks.
- Take customer orders accurately and communicate them to the kitchen team.
- Serve food and drinks, check that customers are happy and respond to requests.
- Answer telephone and face-to-face enquiries, helping with bookings and takeaway orders.
- Refer allergy and dietary enquiries to the appropriate team member and follow the restaurant’s procedures.
- Prepare tables before service, clear used dishes and keep front of house areas clean and welcoming.
- Learn to use the till, process payments and follow cash-handling procedures.
- Listen to customer feedback and help resolve straightforward concerns, referring issues to a supervisor when needed.
- Work with colleagues to keep service running smoothly, following food hygiene, health and safety procedures.
Training
Customer Service Practitioner Level 2.
All training will take place in the workplace, with a subject-matter specialist Skills Coach conducting visits for support.
Although training will predominantly take place in the workplace, apprentices will be able to utilise student facilities at either of Stoke-on-Trent College's campuses (Burslem and Cauldon).
Training provider: STOKE-ON-TRENT COLLEGE
What you come out with
- Full Time Role
- Pay adjustment to the national minimum wage by age
What they are looking for
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential · GCSE English 4 / C
- Essential · GCSE Maths 4 / C
- Essential · Functional Skills (If GCSEs are not at 4/C) Maths and/or English Pass
Things to consider
- You must be available to work mainly evening shifts, including weekends, across 5 days out of 7.
- You will need reliable travel arrangements to and from the restaurant, including after evening shifts when public transport may be limited.
- The role involves spending extended periods on your feet, moving around the restaurant and carrying food, drinks and tableware.
- You must follow the restaurant’s food hygiene, health and safety, personal hygiene and dress requirements.
- You must take part in apprenticeship training and complete learning activities alongside your day-to-day duties.
The employer
Mirchi is an Indian restaurant in Hanley, Stoke-on-Trent, offering dine-in, takeaway and catering services. Our menu celebrates South Indian cuisine, including dosas, biryanis and curries.
The front-of-house team plays an important role in welcoming guests and helping them enjoy their dining experience.
As an apprentice, you will gain practical restaurant service experience while developing customer service, communication, and teamwork skills.
Workplace
- 60 SNOW HILL, STOKE ON TRENT, ST1 4LY