Operations Apprentice

The Operations Apprentice will support the day-to-day activities of our Operations team, learning key business processes including order processing, customer communication, lease administration and general office duties. Full training will be provided.

You will work closely with colleagues across Sales, Operations and Finance to ensure customers receive excellent service and orders are processed efficiently and accurately.

Key Responsibilities:

• Processing customer orders and ensuring information is accurate and complete
• Monitoring orders through to completion and updating internal systems
• Handling customer and supplier correspondence via email and telephone
• Assisting with Excel spreadsheets and administrative records
• Supporting lease administration activities, including new agreements and lease renewals
• Maintaining accurate customer and order records
• Assisting with general office administration tasks
• Providing administrative support to the wider Operations team
• Learning and following company procedures and compliance requirements

What We're Looking For:

• A positive attitude and willingness to learn
• Good communication skills, both verbal and written
• Strong organisational skills and attention to detail
• Confidence using computers and Microsoft Office applications
• Basic knowledge of Microsoft Excel and Word
• Ability to work effectively as part of a team
• Good telephone manner and customer service skills
• A reliable and professional approach to work

Desirable Skills:

• Previous customer service or administration experience (including school, college, or part-time work)
• Experience using CRM or business software systems
• Interest in technology and business operations

What You'll Gain:

• Valuable hands-on experience in business operations and administration
• Structured training and ongoing support
• Exposure to the IT leasing industry
• Opportunities for career development and progression within the business
• Experience working with leading technology brands and suppliers

Our blended approach means that our programmes are flexible and enable you to experience a range of learning and support opportunities in a variety of formats such as online or at a local ACL centre. You will have a dedicated tutor who you will meet (online or face to face) once a month who will guide you through your apprenticeship and prepare you for your End Point Assessment. Reviews of progress are carried out every 12 weeks with the learner, their line manager and the tutor. Additional workshops and seminars will be available to all learners to support additional learning.

A business that offers a bespoke service across insurance, finance, IT helpdesk, sales which means that there are opportunities for the person within the company to gain further career development.

HardSoft Ltd is a family-owned business with over 30 years of experience and a unique niche in IT leasing. As partners and resellers for leading technology brands including Apple, Microsoft, and Dell, we support over 5,000 customers across the UK and continue to grow year after year.