Kia Service/Parts Advisor Apprentice - Basingstoke
Snows Motor Group · Houndmills, RG21 6XQ
Customer service specialist (level 3)
All Kia Apprenticeships are nationally recognised. In addition, apprentices will be provided with the opportunity to achieve additional recognised qualifications that support apprentices' career development, allowing them to be recognised and accredited Kia Dealer employees. With industry-leading success rates, now is a great time to join!
The work
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
- Customer contact and experience
- Taking customer bookings and scheduling services and repairs
- Communicating the customer's work and faults to the vehicle technicians
- Handling customer complaints
- Advice and guidance for vehicle care and warranty retention and warranty claims
- Taking orders from customers, both face-to-face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices
- Advise on accessories and modifications
- Warranty claims and returns
Training
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Apprentices will attend block training (Monday-Wednesday) at the state-of-the-art Kia Academy in Derby.
Hotel accommodation is provided to apprentices travelling to Derby, and the cost is funded by the employer. Meaning apprentices will not be required to cover the costs of travel or accommodation during their stay.
Training provider: SKILLNET LIMITED
What you come out with
Apprentices can progress into fully qualified Parts/Service Advisors, branch into the customer service and success team and even work in Sales!
What they are looking for
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
The employer
nows Motor Group is a family-owned company that has served Southern England for over 60 years.
Snows operates a network of over 50 franchised car dealerships and 4 standalone Approved Servicing Centres across the South of England - specialising in new and used car sales, expert servicing, and comprehensive aftercare. Representing leading automotive brands, including BMW, BYD, Citroën, CUPRA, Jeep, Kia, Lexus, Leapmotor, MINI, Peugeot, SEAT, Toyota, Vauxhall, Volvo, and Polestar.
Spread across key regions, including Hampshire, Dorset, Devon, and Wiltshire, with Head Office based in Millbrook, Southampton. Snows are proud to offer end-to-end vehicle solutions.
The group also operates four Snows Car Centre used car outlets. These are in Bognor Regis, Plymouth and our main location in Southampton and specialize in selling the group's part-exchange stock. Additionally, we have a state-of-the-art, manufacturer-approved Accident Repair Centre in Southampton, offering everything from minor paint touch-ups to major bodywork repairs.
Throughout our history, we have aimed to ensure complete customer satisfaction. Our team of over 1000 employees are all dedicated to the Snows reputation, priding ourselves on delivering the best standard of service, no matter what the task. Having the latest diagnostic tools and equipment is as important as having a skilled team to handle them. That's why we require full and regular training for each member of our staff.
Workplace
- Brunel Road, Houndmills, Basingstoke, RG21 6XQ