Awaab's Law Case Lead Apprentice

• Act as a key point of contact for residents experiencing complex repair issues.
• Support the investigation, monitoring and resolution of Awaab's Law cases.
• Work closely with repairs teams, contractors and other stakeholders to progress cases and achieve positive outcomes.
• Keep residents informed through clear, compassionate and timely communication.
• Monitor case progress, maintain accurate records and provide regular updates
• Review repair histories and contribute ideas to improve services and resident experiences.
• Support the management of complaints, escalations and priority cases.
• Develop an understanding of housing legislation, compliance requirements and customer service best practice.
• Build valuable skills in case management, stakeholder engagement, problem-solving and customer care.

You will complete a variety of induction training to settle you in and then begin your Level 3 Customer Service Specialist Apprenticeship. If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.

Training will be scheduled in line with working pattern.

• The Level 3 Customer Service apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles.
• Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.

The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.