Business Administration/Customer Service Apprentice
UNIVERSAL SOLUTIONS TRADING LTD · MUCKLOW HILL, B62 8DF
Business administrator (level 3)
The administrator will support the day-to-day running of the office, assisting with customer enquiries, processing orders, preparing invoices, maintaining records coordinating deliveries and general customer relations. With the Operations Director and wider team they will help ensure administrative tasks are completed accurately and on time.
The work
We are looking for an organised and enthusiastic Office Administration Apprentice to support the daily running of our office. Working closely with our Office Manager and wider team, you will gain practical experience in customer service, order processing and general business administration while completing your apprenticeship.
Key responsibilities
With training and supervision, you will:
- Respond to customer enquiries by telephone and email.
- Assist with processing customer orders and preparing order acknowledgements.
- Help coordinate deliveries and provide customers with order updates.
- Support the preparation of quotations and invoices.
- Maintain accurate customer records and update our CRM system.
- Assist with filing, data entry and managing shared inboxes.
- Support basic accounts administration, including recording invoices and following up payment queries.
- Assist with purchasing administration and updating stock records.
- Complete apprenticeship training and assessments, applying your learning in the workplace.
Training
Business Administrator Level 3 Apprenticeship Standard qualification.
End Point Assessment.
No day release at college, all training to be done in the workplace
Candidates aged 16-18 who have not already achieved GCSE Grade 4/C/Level 2 English and maths, will be required to undertake maths and English as part of their apprenticeship (also undertaken in the workplace).
Employer Training
- Practical experience across office administration, customer service and operations.
- Support from an experienced Office Manager and team.
- Time and support to complete apprenticeship training.
- Opportunities to develop your skills and take on greater responsibility as you progress.
Full training and ongoing support will also be provided for:
- Xero: Creating invoices, maintaining customer records and supporting basic accounts administration.
- CRM system: Updating customer details, recording enquiries and tracking follow-up actions.
- Microsoft Office: Using Outlook, Word and Excel for emails, documents, spreadsheets and daily administration.
- Office procedures: Processing orders, handling customer enquiries, coordinating deliveries and maintaining accurate records.
You will receive guidance from our Operations Director and wider team alongside your apprenticeship training, and receive:
- Practical experience across office administration, customer service and operations.
- Support from an experienced Office Manager and team.
- Time and support to complete apprenticeship training.
- Opportunities to develop your skills and take on greater responsibility as you progress.
Training provider: DUDLEY COLLEGE OF TECHNOLOGY
What you come out with
The possibility of a permanent role within the company.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Number skills
- Team working
- Written skills
- Basic Email, Word & Excel
- Accurate data entry
- Able to prioritise
- Able to follow instructions
- Friendly & Polite
- Professional
- Reliable & Punctual
- Enthusiastic
- Willing to learn
- Comfortable asking questions
- Comfortable receiving feedback
Qualifications
- Essential · GCSE English Language or Literature 4/C/Functional Skills Level 2
- Essential · GCSE maths 4/C/Functional Skills Level 2
Things to consider
Previous office experience is not essential, as training and support will be provided.
The role requires good organisation, attention to detail, confident communication and the ability to prioritise a varied workload.
The employer
Universal Solutions – Hygiene Innovations is a UK-based designer, manufacturer, and supplier of innovative hygiene and healthcare products. The company specialises in commercial air care, flying insect control, sterilisation, chemical storage systems, and washroom hygiene solutions, serving a wide range of businesses worldwide. With a strong focus on performance, sustainability, and customer service, Universal Solutions develops environmentally conscious products such as toxin-free fragrance systems and energy-efficient insect control technologies. The company also offers bespoke branding and OEM manufacturing services, helping partners deliver tailored hygiene solutions that meet the needs of modern workplaces and public environments
Workplace
- UNIT 1, MUCKLOW HILL TRADING ESTATE, MUCKLOW HILL, HALESOWEN, B62 8DF