Apprentice Medical Receptionist

Location

The candidate be require to work at more than one location of the business, so will be required to commute to the following sites for the start of their shifts:

Marlow Site – The Doctors' House, Victoria Road, Marlow, Buckinghamshire, SL7 1DN
Loudwater Branch Site – 3 Queensmead Road, Loudwater, High Wycombe, Buckinghamshire, HP10 9XA
Lane End Branch Site – Finings Road, Lane End, High Wycombe, Buckinghamshire, HP14 3ES
About the Role

Are you looking to start a rewarding career in healthcare administration and patient services? Do you see yourself as the future face of front-line services in the NHS?

Marlow Medical Group is seeking an enthusiastic and motivated Apprentice Care Navigator to join our growing team. This is an excellent opportunity to gain valuable NHS primary care experience whilst completing a nationally recognised apprenticeship qualification.

As a Care Navigator, you will be one of the first points of contact for patients, helping them access the right service, at the right time, with the right healthcare professional. You will develop excellent customer service, communication and administrative skills whilst supporting patients and contributing to the smooth running of a busy healthcare organisation.

No previous healthcare experience is required. We are looking for individuals who are keen to learn, enjoy helping people and are passionate about delivering excellent service.

What You'll Be Doing

As part of our Care Navigation Team, you will:

• Welcome patients and visitors to the Practice in a professional and friendly manner.
• Support patients to access the most appropriate healthcare service.
• Manage appointment bookings and appointment requests.
• Handle incoming telephone enquiries and online patient requests.
• Signpost patients to the most appropriate member of the healthcare team.
• Process test result enquiries and healthcare correspondence in line with practice procedures.
• Respond to patient queries sensitively and professionally.
  Maintain accurate patient records and data.
• Support clinicians and managers with administrative tasks.
• Work collaboratively with colleagues, pharmacies, hospitals and other healthcare providers.
• Contribute to delivering a positive patient experience.

What We're Looking For

We are looking for someone who:

Has excellent communication and interpersonal skills.
Is confident speaking with people from a wide range of backgrounds.
Is organised and able to manage competing priorities.
Has good attention to detail.
Can work both independently and as part of a team.
Is confident using computers and learning new systems.
Demonstrates empathy, professionalism and a patient-focused approach.
Is committed to maintaining confidentiality and handling sensitive information appropriately.
What You'll Learn

During your apprenticeship, you will gain experience in:

Healthcare administration.
Patient access and care navigation.
Customer service excellence.
NHS and primary care services.
Communication and conflict resolution.
Information governance and confidentiality.
Appointment management systems.
Team working and professional practice.
Apprenticeship Information

As an apprentice you will:

Complete a nationally recognised Customer Service level 3 standard apprenticeship.
Receive dedicated support from an apprenticeship assessor.
Have regular one-to-one reviews and coaching.
Learn whilst earning.
Gain practical workplace experience in a healthcare setting.
Receive protected study time each week.
Complete assessments throughout your apprenticeship.
Develop skills that can support future careers within healthcare administration, management and patient services.

Customer Service Specialist Level 3 Apprenticeship Standard: 

As an apprentice, you’ll:

• Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
• Learn and train for a specific job
• Get paid and receive holiday leave 
• Get hands-on experience in a real job
• Complete assessments during and at the end of your apprenticeship
• Be on a career path with lots of future potential

• This vacancy is for at least duration of the apprenticeship programme
• There is also the possibility of fulltime administrative role following successful completion of the apprenticeship

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice.

Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Marlow Medical Group is one of Buckinghamshire's largest GP provider organisations, serving a population of over 38,000 patients across multiple sites. We are committed to delivering high-quality patient care, investing in our people and creating opportunities for career development and progression.

This role offers an excellent opportunity to begin a career within healthcare, gain a recognised qualification and become part of a supportive, patient-focused and forward-thinking team.

If you enjoy helping people, solving problems and making a positive difference every day, we'd love to hear from you.