Student Reception and Administration Apprentice

• Support the Student Reception
• Lead in responding to student enquiries, referring matters that need a decision or further support to the appropriate member of staff
• Welcome students, families and visitors, following the school’s procedures
• Answer calls, emails and routine enquiries politely and accurately, and pass messages to the right colleague
• Check duty notifications and pass relevant information promptly to on-call staff, following the school’s procedures
• Check student timetables on the school system to help respond to enquiries and direct students appropriately
• Support the Student Reception Lead with checking student medication records and arrangements, following the school’s medicines policy
• Refer any discrepancy or concern to the authorised member of staff; administer medication only if separately trained and authorised to do so
• Support students who come to reception, including those who are unwell or distressed, and promptly involve the appropriate trained or designated member of staff
• Maintain accurate reception records and support routine tasks such as preparing letters, filing, scanning and arranging appointments
• Handle personal information confidentially and follow the school’s data protection, safeguarding, health and safety, emergency and attendance procedures
• Attend planned apprenticeship training, complete agreed learning activities and take part in progress reviews with the manager and training provider
• Carry out other reasonable duties appropriate to the role and stage of training

Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.

Essential

• A calm and welcoming manner
• Clear spoken and written communication
• Good organisation and attention to detail
• Basic digital skills
• Discretion with confidential information
• Willingness to learn, accept feedback and complete the apprenticeship

Desirable

• Experience helping customers or visitors
• Familiarity with office software
• Experience in a school or other public-facing setting

Safeguarding

• The school is committed to safeguarding and promoting the welfare of children. Appointment is subject to the school’s safer recruitment procedures and the checks appropriate to this role
• The successful candidate must read and follow the school’s safeguarding policies and the current Keeping children safe in education guidance

To support the Student Reception Lead in providing a welcoming, organised and safe service for students, families, visitors and staff, while developing customer service and administration skills through a supported apprenticeship.