IT Apprentice
OTALA.MARKETS LTD · LONDON, EC2Y 5EA
Information communications technician (level 3)
As we enter the next stage of our development, we are seeking a motivated and enthusiastic individual to join our organisation as a IT Apprentice. You will learn on-the-job by getting hands-on experience.
The work
Key Responsibilities:
- Respond to internal queries face-to-face, over Teams’ chat and via email
- Taking ownership of incidents and resolve common IT issues such as password resets, MFA, Outlook, printers, drives and device performance
- Work with the company MSP to escalate issues
- Review Microsoft 365 and backup alerts
- Support Mac and Windows devices
- Troublshoot network and WiFi issues
- Participate in IT improvement projects and testing activities.
- Attend apprenticeship training sessions and complete all required coursework.
Additional Information:
- Work Environment: Collaborative and and fast-paced environment where team members are encouraged to take initiative and think creatively.
- Application Process: Candidates will undergo a multi-step interview process, including an initial screening, technical assessment, and final interview with senior management.
Training
The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Network Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
- We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small.
- Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship.
- You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.
Training provider: JBC SKILLS TRAINING LIMITED
What you come out with
Full-time progression within the organisation may be offered after the successful completion of the apprenticeship.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential · GCSE English Grade C (4) or above
- Essential · GCSE Maths Grade C (4) or above
- Desired · GCSE IT Grade C (4) or above
- Desired · A Level IT Grade C (4) or above
The employer
Otala.Markets is a UK based specialist investment bank with over a decade of experience creating and issuing structured investment products. Our certificates are listed on venues such as Borsa Italiana’s Cert-X. We are now building a scalable, technology-led investment platform: our proprietary pricing platform delivers automated pricing to clients and partners.
Workplace
- 4TH FLOOR, 1 LONDON WALL, LONDON, ENGLAND, EC2Y 5EA