Operations Support Apprentice

Supporting your line manager

• Complete tasks delegated by line manager accurately and on time.
• Help keep track of actions, deadlines and follow-ups.
• Assist with preparing documents, reports, presentations and spreadsheets.
• Help manage diaries, schedule meetings and co-ordinate appointments.

Supporting the Operations team

• Provide day-to-day administrative support to the operations team.
• Organise and maintain electronic and paper filing systems.
• Handle emails, phone calls and internal messages, passing them to the right person.
• Support new starter and leaver tasks, such as preparing paperwork and equipment.
• Help organise team events, training sessions and meetings, including taking notes.
• Help manage office supplies, resources and shared spaces.
• Assist the marketing team with content when required.

Data and records

• Update and maintain databases, trackers and logs.
• Carry out data entry and check information for accuracy.
• Help compile and format operational reports.

Reception

• Cover reception Monday to Friday, 3pm to 5pm, answering the phone, welcoming visitors and dealing with enquiries.
• Provide a friendly, professional first point of contact for everyone who contacts Disability Direct.
• Communicate clearly and respectfully with people of all abilities.

Learning and development

• Complete all apprenticeship training, coursework and assessments on time.
• Attend off-the-job training and regular progress reviews with the training provider.
• Take part in team meetings and learn from colleagues across the organisation.

Duty of care and general

• Exercise a duty of care towards colleagues, visitors and the people we support.
• Follow Disability Direct's policies, including safeguarding and health and safety.
• Maintain confidentiality at all times and comply with UK GDPR.
• Undertake any other reasonable duties as requested by your line manager.

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

Full-time permanent employment upon successful completion for the right candidate.

• Eligible to start an apprenticeship in England
• Right to work in the UK
• Commitment to completing the full apprenticeship programme
• Satisfactory references

       Experience across different areas of the organisation.

•       Annual leave entitlement, plus bank holidays.

•       Workplace pension scheme.

•       A rewarding role helping Disability Direct support disabled people.

Disability Direct was created in 1993 by a group of disabled people who saw a need for good reliable information. The charity started off small with just a few volunteers but soon grew to become the largest user-led charity in the East Midlands. Our Welfare Rights service was created soon after forming the charity and this is the only project that has continued throughout our 29 years. We now run many projects and services that support both people locally and nationally and all of them aim to help people become or maintain independence. Disability Direct now has 47 members of staff and 28 volunteers between the charity and its Social Enterprises, which include the Enabled Centre, DD Payroll, Blue Sky Brokers and Nimbus Disability Consultancy. All profits from the social enterprises are donated to the charity which has allowed us to continue to support people even through the toughest times.