Business Administration Apprenticeship
WALTHAM FOREST SERVICES LTD · LONDON, E17 4JF
Business administrator (level 3)
An exciting opportunity to join Waltham Forest Services Ltd as a Business Hub Apprentice. This role offers valuable experience across customer service, administration, HR, communications and governance while working towards a Level 3 Business Administration qualification. The successful apprentice will work within the Business Hub.
The work
- Respond to customer enquiries via telephone and email
- Log, coordinate and monitor jobs and appointments
- Support HR administration, including recruitment, onboarding, leavers and payroll documentation
- Assist with organising Board and other meetings, including preparing papers, taking minutes and tracking actions
- Support communications, marketing, social media and customer feedback activities
- Maintain accurate and confidential records
- Provide general administrative support across the Business Hub
- Complete apprenticeship training, coursework and assessments
Training
- The apprentice will attend Waltham Forest College, located at 707 Forest Road, Walthamstow, London, E17 4JB, as part of their apprenticeship training
- 1 day per week at college
- On-site college-based training
- The remaining days will be spent working with Service Store, gaining practical experience and developing business administration skills in the workplace
- Training will support the apprentice in building the knowledge, skills, and behaviours required to successfully complete their apprenticeship
As part of the apprenticeship, you will work towards the Level 3 Business Administrator Apprenticeship Standard, combining college-based learning with practical workplace experience at Service Store. Your training will help you develop skills in:
- Using digital and IT systems to manage information and maintain records
- Professional communication and customer service
- Organisation, time management and prioritising tasks
- Supporting meetings, projects and business activities
- Collecting and managing information accurately
- Problem-solving and improving business processes
- Working professionally and effectively as part of a team
You will attend Waltham Forest College one day per week, with the remaining days spent at Service Store gaining hands-on experience and applying your learning in a real workplace.
This apprenticeship will give you a recognised qualification, valuable practical experience and transferable skills to support your future career in business administration.
Training provider: WALTHAM FOREST COLLEGE
What you come out with
- On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Business Administrator role with Service Store, depending on business needs and performance
- The skills and experience gained during the apprenticeship could also provide a pathway into roles such as Project Administrator, Project Coordinator, Office Administrator or Business Support Coordinator
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Qualifications
- Essential · GCSE English 4 or above
- Essential · GCSE Maths 4 or above
Pay extras and benefits
- Professional development and training
£30,000 a year
The employer
Waltham Forest Service Store is a trusted local property maintenance and environmental services provider, delivering repairs, renovations, gardening and specialist services to homeowners, businesses and public sector organisations across Waltham Forest and surrounding areas. Working alongside experienced tradespeople, you will gain practical experience on a variety of projects, develop your carpentry skills in real workplace settings and contribute to maintaining and improving homes and community spaces. The company prides itself on providing high-quality workmanship, excellent customer service and creating opportunities for local people to develop their careers
Workplace
- WALTHAM FOREST TOWN HALL, FOREST ROAD, LONDON, E17 4JF