IT Support Technician Apprentice

You will be learning to give technical support to customers and helping with all queries, to be taking the calls, logging the issues and emailing the customers back with updates and many other tasks.

You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be in line with current government rates for apprentices in their 1st year.

Example of tasks to be performed:

• Answering the phone and making calls
• Provide 1st line support to staff via phone and email
• Provide detailed information when moving calls to 2nd line support. Log incoming calls and troubleshoot where possible
• Document procedures, information and resolutions to a high standard
• Offer administrative support to the IT team
• Maintain the company file structure
• Learn company software, Opera & WMS
• To write basic SQL queries
• Test software
• Install software onto hand-held devices and desktop PC’s
• Install/update customer software on desktops & hardware
• Follow up CWAITS
• Create label & delivery note design by using XML & BartendeR

Skills needed:

• Have a general level of software technical knowledge
• Be able to set up and configure software and hardware
• Be able to train customers on software applications
• Be capable of learning new software especially the MJM WMS and barcoding system
• Be able to test software in-house

The ideal Candidate:

• Will have a general understanding of how a warehouse operates
• Must be confident on the phone
• Must have a good level of written English
• Must be able to use Microsoft word etc
• Will have used or at least knowledge of ERP systems
• Must be a professional individual
• Ensure dress code is maintained
• Will be disciplined and have good attention to detail
• Make sure Procedures & Process are diligently followed and maintained
• Help run Helpdesk in accordance with the company SLA
• Help ensure team behaviour is of a professional standard
• Help maintain offices to the company standard

The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

• Core Support & Security
• Digital Support & Communication
• Technical Support & Training

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

• Fulltime progression within the organisation may be offered after the successful completion of the apprenticeship

MJM Data Capture are specialists in Mobile Computing, Data Capture and Warehouse Management. Combining our customisable software with the highest quality hardware and using barcodes as a language, we are providing the most cost-effective and work-efficient package for better Warehouse Management. Established in 1982, we have continuously pushed the boundaries to develop our solution and expand our product range, maintaining a leading edge in technology for data collection and management.

We operate within Healthcare, Education and Commerce, providing systems for Stock Control, Warehouse Management, Work in Progress, Time and Activity Recording and Batch Traceability. Our Barcoding System will put you in control of your stock, transform efficiency and profitability and improve customer service. The ROI has also proven to be incredibly positive, with time and cost savings consistently being made in all sectors.