Apprentice Direct Payment Support Officer

• Monitor incoming electronic requests, ensuring all information is received, responding where required. Manage the team inbox daily, addressing queries quickly and efficiently.
• Support the Direct Payment Monitoring Team in efficiently monitoring direct payments using the Council’s case management system and in accordance with the Council guidelines.
• With support, Investigate and respond effectively to queries received from individuals in receipt of Direct Payments, other teams within the directorate, the ICB and external customers. Maintaining a high standard of customer service. This may include liaising with Care Management, Sundry Income, Financial Assessment, Care Charging, Direct Payment and other relevant teams and colleagues.
• Covering the duty phones, on a rota basis, answering queries from internal, external colleagues/partners and individuals or their representatives in relation to direct payments or the monitoring of direct payments.
• Inputting, updating, and maintaining electronic records/systems and spreadsheets.
• Support the introduction of new technology, information systems and working practices.

Successful completion of this apprenticeship gives you an accredited Business Administration qualification at Level 3.

• Workplace Learning
• Provided with a 1:1 Tutor
• Delivery- Virtual interactive workshops

• At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the service and across the council

• You may occasionally be required to work evenings or weekends to attend recruitment events.
• Maybe required to provide cover for colleagues as directed, to ensure performance targets are met.
• A balance between working from home and from a designated council workplace allocation, attending other workplaces as required.

Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.