IT Support Technician Apprentice

• Act as an initial point of contact for routine IT service tickets and queries relating to computer hardware, software, AV services and online platforms, with support from experienced colleagues.
• Respond to IT incidents, tickets and queries in a helpful and timely manner; resolve straightforward problems using documented procedures and training, and escalate issues that are outside your knowledge or authority.
• Assisting in the creation and upkeep of user-friendly documentation for both end-users and IT colleagues, ensuring they can make the most of our IT services.
• Gaining experience in implementing University policies regarding data protection and responsible computer use.
• Ensuring all inquiries are addressed professionally, promptly, and appropriately.
• Maintaining a pleasant, helpful, and professional attitude when interacting with customers.
• Assist with the setup and induction of new staff, including unpacking equipment, registering assets, imaging and configuring desktop and laptop computers using documented procedures.
• Assist with password resets and account unlocks where authorised and in accordance with security procedures.
• Any additional tasks that fall within your competency as directed
• Participate in and support the public engagement and widening access activities of the Department and the University. This is anticipated to be not more than 2 days per year.
• Undertake mandatory training as required by the University, Division and Department. The specific list of training courses may change from time-to-time, in response to both legal and internal University requirements.

Opportunity to progress to a higher qualification.

The university are keen to recruit local talent.

Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.