Customer Service Apprentice

As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through: 

• Trade Counter – supporting and serving customers face-to-face 
  Internal Sales / Office – handling calls, emails, and customer enquiries
• Warehouse Operations – understanding stock, order fulfilment, and logistics

This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery. 

You’ll learn how to: 

• Communicate confidently with customers and colleagues
• Handle enquiries, orders and problem-solving effectively
• Use internal systems and processes
• Deliver a high standard of customer service in a fast-paced environment 

Blended learning - 1:1 coaching & mentoring, workshops and online learning.

Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.

DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services.

The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.

The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises.