Level 2 · IntermediateSales, marketing and procurement
Ref: CS01 Customer Service and hospitality Apprentice at The Three Sisters Penwortham
The Three Sisters Penwortham · PRESTON, PR1 0ED
Customer service practitioner (level 2)
- Here at Three Sisters Coffee Roasters we believe that great coffee and delicious food can be a catalyst for good. We are building a business that treats people well in spaces where families and friendship groups alike can create happy memories and communities can gather and grow.
The work
- Take food orders and serve food to customers
- Maintain a clean and organised work area, including coffee machines, equipment, and front-of-house areas
- Clear and clean tables promptly, ensuring a welcoming environment for our valued customers
- Engage with customers, providing recommendations and answering any questions they may have about our coffee offerings and food menu
- Supporting the preparations of food
- Uphold high standards of customer service, ensuring every customer leaves satisfied and eager to return
- Collaborate with team members to ensure efficient operations and smooth service
- Handling complaints or resolving customer problems
- Collecting and acting on customer feedback
- Using systems to process orders, payments or customer information
- Following data protection rules (GDPR) and relevant legislation
What you come out with
- We would actively support successful applications in further training including courses via the Specialty Coffee Association.
What they are looking for
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Creative
- Initiative
- Patience
Qualifications
- Essential · GCSE GCSE English A*-C/Grade 9-4 Equivalent
- Essential · GCSE GCSE Maths A*-C/Grade 9-4 Equivalent
The employer
-
Here at Three Sisters Coffee Roasters we believe that great coffee and delicious food can be a catalyst for good. We are building a business that treats people well in spaces where families and friendship groups alike can create happy memories and communities can gather and grow.
We’re looking for someone who wants a career in hospitality and is passionate about speciality coffee.
If this sounds like you and we sound like the type of place you’d like to work, then we want to hear from you!
Workplace
- 44 KINGSWAY, PENWORTHAM, PRESTON, PR1 0ED