Level 2 · IntermediateSales, marketing and procurement
Customer Service Advisor Apprentice
GIOMANI DESIGNS LTD · TIPTON, DY4 9AQ
Customer service practitioner (level 2)
Working on on-line systems picking up customer orders. Processing orders on system sales on items digital on-line chat sales/ Customer enquiries. Talking to customers with product knowledge dealing with enquiries for existing customers checking delivery dates and items available. Processing returns and reviews.
The work
- Dealing with all customer related enquiries
- Working on on-line systems
- Picking up customer orders on system
- Processing orders on system
- Sales on items via digital on-line chat
- Dealing with Customer queries
- Talking to customers on the Telephone giving product knowledge and availability on items
- Dealing and processing returns and refunds
- Dealing with enquiries from existing customers with delivery information
- Processing customer reviews on items/products
Training
Customer Service Practitioner Level 2 Apprenticeship Standard:
- In-house training
- No college day release required
- Coach visits monthly
Training provider: STAFF SELECT LTD
What you come out with
May be a permanent opportunity with the business depending on availability and performance.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential · GCSE Maths and English GCSE - grades 3,4
Things to consider
- Must have a good level of English
- Competent with use of IT/computer
- Must have a clear and well spoken manner and tone and be confident to communicate on the telephone
The employer
Giomani Designs are a very established and professional manufacturer in leather beds and outdoor rattan furniture, home furnishings and accessories. Cox & Cox products.
Workplace
- THE REDMAN FISHER BUILDING, BEAN ROAD, TIPTON, DY4 9AQ