Front of House Apprentice
Northern Cobbler - Site · Clarendon Park, Queens Rd, LE2 3FL
Food and beverage team member (level 2)
A fantastic opportunity to begin your hospitality career as a Food and Beverage Apprentice. You will learn how to prepare high‑quality coffee, deliver excellent customer service, assemble and serve a range of food and beverages to customers, and support the smooth running of a busy café.
The work
Daily Responsibilities:
- Welcome customers and provide a warm, friendly service
- Establish whether customers are eating in or taking away and seat customers appropriately (1st floor) providing table service using a handheld device
- Help customers choose from the food and drink menu
- Answer questions about ingredients, allergens, and intolerances using the café's ingredient catalogue
- Take accurate orders, including preferences such as coffee strength, dairy/non‑dairy options, and ingredient changes
- Assign table numbers to support kitchen and front‑of‑house service
- Prepare hot and cold beverages following company recipes
- Serve drinks and counter food such as cakes, pastries, and retail items
- Process payments (cash and contactless)
- Keep the barista station, counter, and service areas clean and organised
- Maintain stock of clean mugs, plates, cutlery, napkins, milk jugs, and disposables for take away items
- Check coffee machines and brewing equipment, regularly cleaning the coffee machine and report maintenance needs
- Follow food safety, hygiene, and health & safety procedures
- Communicate order changes to the kitchen
- Update customers if there are delays with drinks or hot food
- Clean and wipe down tables between customers.
- Share customer feedback with the management team
Additional Duties:
- Light kitchen work during some shifts, preparing simple hot and cold dishes from the breakfast and lunch menus
- Following assembly instructions to prepare meals consistently and safely
- Completing opening and closing duties such as cleaning appliances, wiping tables, sweeping floors, restocking, and maintaining the customer/staff toilet. Completing simple logs for monitoring and standard purposes
Training
Food and Beverage Team Member Apprenticeship Level 2, including Functional Skills in Maths and English.
Training provider: LIFETIME TRAINING GROUP LIMITED
What you come out with
We are looking for a committed Apprentice, who wants to progress in hospitality as a career. Upon successfully completing the apprenticeship, there would be possible progression within the company (employment), and/or further qualifications/further apprenticeship level.
What they are looking for
- Team Working
- Organisation Skills
Qualifications
- Desired · null None required None required
Things to consider
Our store is very popular, not just in the local community, but throughout Leicester. We are always busy and at weekends, even more so. We are open 7 days and working weekends is essential. Our store has 3 floors, which requires good physical health and general fitness.
The employer
At the heart of Northern Cobbler lies a small but passionate team dedicated to exceptional coffee. Over the years, our objectives have undergone slight modifications, yet our fundamental values have remained steadfast: to create distinctive products, using quality ingredients with unwavering integrity
Workplace
- Clarendon Park, Queens Rd, LE2 3FL